Return & Cancellation Policy
We want you to love your purchase, but if you don't, we're here to help
Sipaara hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
Order Has Not Been Shipped Yet
Easy CancellationAny order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 business days.
Order Was Damaged When Received
100% ReplacementWe take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit.
We would be more than happy to replace or cancel your order under such circumstances. We request you to let us know of the damage the same day you receive it with photos of the damaged product.
Incorrect Items Received
Free Pickup & ExchangeWe are proud of the robustness of our fulfillment process and ensure the right shipment reaches the right person at the right place.
In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your address. We will also be shipping the right items to you at our earliest, completely free of charge.
Product Quality Issues
30-Day Return WindowIf you're not satisfied with the quality of the product, you can return it within 30 days of delivery for unopened and unused items.
Eligibility for Return:
- Product must be unopened and unused
- Original packaging intact with seals
- All tags and labels attached
- Return request raised within 30 days
Policy on Cancellation/Refund Misuse
Fair Usage PolicyIn the event the return/refund/exchange/replacement policy of Sipaara is being and/or found to be misused by buyers/customers either by repeatedly/excessively returning, cancelling, or not accepting the orders placed, or asking for repeated refunds/replacements/exchanges, or misuse of Sipaara's coupons, Sipaara reserves the right to cancel or withhold these orders and/or warn, suspend, block, terminate, and/or blacklist such buyer/customer accounts/addresses, as deemed necessary.
Further, in such cases, the refund, if any applicable, shall be conditional, subject to verification/scrutiny and shall be with recourse available to Sipaara.
Other Reasons for Cancellation or Return
Any other reasons for cancellation or return would be handled on a case-by-case basis. Our customer support team will work with you to find the best solution.
Also refer to our Terms & Conditions for the complete cancellation policy.
How to Request a Return or Cancellation
Login to Your Account
Go to your Orders page and select the order you want to return or cancel
Submit Request
Click "Request Return" or "Cancel Order" and provide the reason for your request
Get Confirmation
We'll review your request and send you a confirmation email within 24 hours
Need Help?
Our customer support team is here to assist you with any questions or concerns
Important Notes
- • Refunds are processed within 7-10 business days
- • Return pickup is completely free for damaged or incorrect items
- • Products must be in original condition for quality-based returns
- • Certain products (opened cosmetics, intimate items) may not be eligible for return due to hygiene reasons